Protect the Eager Spirit

A few weeks after a new team member started, I asked her how the onboarding process was going.  Thankfully she was willing to tell me that she'd been frustrated by a lack of documentation in places.  She was eager to contribute and happy to consult available resources to figure something out, but more than once the resources were outdated and others were missing entirely.  Her candid response compelled me to evaluate our documentation with a pair of fresh eyes.

New team members arrive full of energy and ready to make an impact.  They aren't carrying any baggage, and they have fresh ideas and enthusiasm.  There's something really special about the eagerness they bring.  As a leader I need to ensure this spirit doesn't get crushed.